Important information and who we are

This privacy policy gives you information about how n-fuze Design Limited collects and uses your personal data through your use of this website, including any data you may provide when you partner with us or purchase a service.

This website is not intended for children and we do not knowingly collect data relating to children.

Controller

n-fuze Design Limited is the controller and responsible for your personal data.

What data will we collect?

Personal data means any information about an individual from which that person can be identified. We only collect relevant information from you. We may collect the following types of information from you:

Identity Data
Contact Data
Financial Data
Transaction Data
Technical Data
Profile Data
Usage Data
Marketing and Communications Data

We also collect, use and share aggregated data however this is not considered personal data as there is no way that it can reveal a person's identity.

How is your personal data collected?

We use different methods to collect data from and about you including through:

Any interactions with us where you give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise:
- apply for our services;
- create an account on our website; or
- request marketing to be sent to you;
- Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.

How we use your personal data

Legal basis

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

Performance of a contract with you: This is where we need to collect data in order to provide our Services to you.
Legal obligation: We may be required to comply with certain laws or regulatory bodies and provide information. We will, where permitted, advise you in advance if we are required to do this.
Consent: We will only rely on consent where we have obtained your active agreement and only ever to the extent permitted.
Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

Purposes for which we will use your personal data

We may use your information for the following purposes:

To register you as a new customer;
To process and deliver the Services to you;
To manage and maintain your account with us including managing payment of fees and notifying you of changes to our Policies or Services;
To deliver relevant content and in promotion of our Services; and
Analyse data internally to spot trends and patterns to allow us to better deliver our Services;

Cookies

For more information about the cookies we use and how to change your cookie preferences, please see our cookies policy here.

Disclosures of your personal data

We have strict rules in place about who we will share your information with and this will normally be restricted to other people who will assist us in providing the Services to you. You will have been advised at the outset who these individuals will be and what part of the Services they are assisting with.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International transfers

We may from time to time transfer your personal data to a county outside of the UK. Normally, this will be necessary for the performance of your contract with us or for the provision of the agreed upon Services.

Sometimes we may transfer for other reasons but whenever a transfer to a third party outside of the UK takes place, we will ensure that appropriate safeguards are in place at all times.

Data security

We have put in place appropriate security measures to protect your personal data. In addition, we limit access to your personal data to those parties who have business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

Your legal rights

You have the following rights under the UK GDPR:

Right to be informed;
Right of access;
Right to rectification;
Right to erasure;
Right to restriction of processing;
Right to data portability;
Right to object;
Rights concerning automated decision making and profiling.

Right of Access

You have the right to see the information we hold about you. To access this information, you need to provide a request in writing to our Head of People together with proof of identity. We will usually process this request free of charge and within one month however we reserve the right to charge a reasonable administration fee and to extend the period of time by a further two months if the request is manifestly unfounded or vexatious and / or is very complex. We will disclose to you all data that we hold but in some circumstances some exemptions may be made.

Right to Erasure

You have a right to ask us to erase your personal data in certain cases. We will deal with your request free of charge and within one month but reserve the right to refuse to erase information that we are required to retain by law or that is required to exercise or defend legal claims.

To exercise any of the above rights or for more information on them, please contact our Head of People.

Complaints

If you are unhappy about how we are using your information or how we have responded to your request then initially you should contact our Head of People at hello@n-fuze.com .
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk).

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 18 September 2024.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.